Verification confirms who is behind a business. Until it is approved the account cannot take a payment at all.

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Part one: the details

For each person, pick the document they will be verified against, then type what is on it: the number, and their KRA PIN.
Type these exactly as printed. A transposed digit is treated as a mismatch against the document you upload, and the submission comes back.
The choice here decides what part two asks for, which is why the documents page does not open until every person’s details are recorded.

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Part two: the documents

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If they are using a national ID

ID, front

The side with the photograph and the number.

ID, back

The reverse.

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If they are using a passport

Pages 2 and 3, in one photograph

Open the passport fully and take one photo showing both the data page (photograph, name, date of birth, passport number) and the facing page with the issuing authority and signature. Two separate photos are sent back.

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Everyone also provides

A photo holding the document

The person holding the ID or passport they are being verified against, with both their face and the document readable.

A passport-size photo

A plain headshot on a light background.

KRA PIN certificate

The certificate itself, not a screenshot of the number.

Business documents

Registration or the certificate of incorporation, depending on the type of business.
Files may be JPEG, PNG, WebP or PDF, up to 8 MB each. Anything larger or of another type is refused when you finish the upload, and nothing is stored.
Every uploaded file is shown back to you as a thumbnail. Look at them before submitting. Catching the back of an ID where the front should be takes a second here and a week if a reviewer catches it instead.

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After you submit

Your documents are locked while a reviewer has them, and the verification page stops asking for anything: it shows where the review stands instead.
1

Sent for review

We have everything. Nothing is needed from you.
2

Being reviewed

Someone is checking each document against the details you gave.
3

An answer, by email

Usually within one business day.

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If it is sent back

You get an email saying exactly what needs changing, in the reviewer’s own words. Your documents unlock, you fix what was described, and you submit again. Nothing else needs redoing.

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If it is approved

The limit on the account lifts. You can create a link, say where money should settle, and start collecting.

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Why submissions get sent back

In rough order of how often we see them:
  1. A name typed differently from the document. Middle names are the usual culprit.
  2. A photograph too blurred to read the number.
  3. The back of an ID uploaded where the front belongs.
  4. A passport photographed as two separate pages instead of one open spread.
  5. A screenshot of a KRA PIN number instead of the certificate.